Refund & Cancellation Policy

At Recovery District, we are committed to providing consistent, high-quality services and reserving dedicated time for every client. Please review the following policies carefully before purchasing services, packages, or memberships.

All Sales Final

All services, memberships, and packages purchased are non-refundable. By completing a purchase, clients acknowledge and agree to these terms.

Appointment Cancellations and No-Shows

Appointments must be canceled at least 12 hours before the scheduled start time.
Late cancellations are subject to a $25 cancellation fee.
No call or no show appointments will result in forfeiture of the session.
Late arrivals may result in a shortened session or forfeiture depending on schedule availability.

Memberships

Recovery District offers both month-to-month memberships and memberships with a 3-month minimum commitment depending on the pricing tier.

General membership terms

Membership payments are non-refundable.
Cancellation requests must be submitted prior to the next billing date.
Clients may cancel by emailing frontdesk@recoverydistrict.com or through their Boulevard client portal.

Month-to-month memberships

May be canceled at any time before the next billing cycle.
No prorated refunds are provided for partial months.

3-month minimum memberships

Require completion of a minimum of three billing cycles before cancellation is permitted.
Early cancellation before the minimum term is completed will result in the remaining balance being due or sessions being converted to standard non-member pricing.

Packages

Packages expire three months from the date of purchase.
Unused sessions after expiration are forfeited.
Packages are non-refundable and have no cash value.

Medical or Special Circumstances

In cases involving injury, medical limitations, pregnancy, or relocation, Recovery District may issue account credit at management discretion. Refunds will not be issued.

Chargebacks and Payment Disputes

Initiating a chargeback for a valid purchase violates this agreement.

An administrative fee will be applied.
Services and memberships may be suspended until the matter is resolved.
Documentation of agreed policies may be submitted to the payment processor.

Staff Authority

Front desk team members may assist with rescheduling and applying account credits when appropriate. Refund approvals are reserved for management.